financial Policy

Dr. Callison and staff are proud to deliver the finest and most comprehensive endodontic services available today. We are concerned about your dental care and want to ensure that it is performed in the most responsible manner. In order to assist you with the investment in your dental health, we have outlined our payment policy.


**We accept Cash, Check, Visa, MC, Discover, Amex, CareCredit, HSA, HRA, and FSA**

Option 1: Provide payment in full at time of service.

Option 2: If you are covered by insurance, please provide the insurance information and as a courtesy to you, we will bill your insurance company and track claims. We do accept the assignment of benefits from most insurance companies, except for Delta Dental, as Delta Dental pays you directly. We require 50% of the total fee at the time of service, unless the treatment is $200 or less, in which case, we require 100% of the fee. After your insurance has paid any insurance over payment will be promptly returned to you.  Any remaining balance after your insurance has paid is your responsibility.  We will send you a statement.  Your prompt remittance is appreciated.


As a courtesy to you, we will bill your insurance company and track claims. Please keep us informed of any changes to your insurance plan. You are responsible for the fees charged by our office, no matter what your insurance coverage may be. Most insurance companies should respond to the claim within four to six weeks. Any remaining cost is your responsibility.

Please be aware that most dental insurance policies provide the same coverage for root canal procedures whether they are performed by an endodontist or a general dentist. This is sometimes referred to as “usual, customary, and reasonable, or UCR.”

Our fees are not determined in cooperation with insurance companies and therefore we have no control over what your policy will pay. Our fees, and the insurance plan’s benefits, may or may not always match, therefore, you will be expected to pay the difference.

Please visit our Insurance Information section.  We do not accept assignment of benefits from Delta Dental.    

Payments not paid within 30 days are subject to a late charge.  See the patient registration for more information.

For more information about, or to apply for CareCredit visit their website at

Privacy Policy: We collect personal information (such as name, address, phone, e-mail address) only if you provide it to us voluntarily through e-mail, registration forms, information request forms or surveys, or otherwise. Personal information is kept confidential and will not be disclosed to third parties except as may be required by law.

Refund Policy:  No refunds are made except for instances when Insurance over payment occurs.

Please remember you are fully responsible for all fees charged by this office regardless of your insurance coverage. 

Contact our office if you have any question at Lake Norman Area Phone Number 704-237-9022.